Frequently Asked Questions

    • Why does my water consumption seem excessive this month compared to previous months?

Think about the past month. Did you have overnight visitors? Did you fill a swimming poul or wash the car? Did you water a garden or run the sprinkler system more often than you normally do?  If you can’t think of a specific event that may have resulted in increased water consumption, you may have a leak.

      • How can I determine if my plumbing has a leak?

Turn off all water faucets and water using appliances including the ice maker.  Go to the water meter box and read the meter. Write the numbers down.  Wait at least 2 hours and don’t use any water during this time.  After two hours have passed, read the meter again. Compare both readings.  If the numbers have changed at all, you may have a leak.

      • How do I read my water meter?

Open the lid on your water meter box. Lift the black lid on the meter face. Wait for the digital display to activate. This may take several seconds.  A series of numbers will appear.  Read the numbers from left to right.  This is your meter reading.

      • How do I turn my water off to make repairs?

Most of our customers have a hand valve (shut off valve) located inside or close to the meter box.  This valve may look like a yellow lever or it may look like a water spigot valve. Locate the hand valve and close it by turning the valve.

      • I overlooked my water bill payment this month. Will my service be disconnected?

Service may be interrupted for any account balance that is 30 days or more past due.

      • How do I establish an account for new water service?

We require you to visit our office in person to sign up for a new account.  Renters will need a valid lease/rental agreement and homeowners will need a settlement statement (from closing), warranty deed, or property tax valuation notice.  All applicants must have a valid, government issued photo identification. For property with an existing service tap and meter, a fee of $ 100.00 is payable at the time of application for service.

      • I never see a technician reading my water meter. Why?

We have installed digital, radio read meters throughout our entire system.  It is no longer necessary to access the meter in order to get a reading.